What is Compliance Training?
An almost universal response describes compliance training as giving employees the knowledge and awareness to apply relevant rules and regulations to their jobs functions with the objective of removing possible risks of non-conformance, violations, fines and penalties.
As good as this sounds, the reality is somewhat different. In many compliance subject domains, training is often a “formality” in part directly or indirectly mandated by the respective regulator. Learners are put through some form of training to meet accountability requirements, and in many cases the same training is repeated in subsequent years. Most training programs make learners read multiple screens of legalese, with a few questions thrown in for good measure.
The general mindset is that ‘Compliance Training is Boring.’
So how do you take Compliance Training from Boring to Brilliant?
Here’s how we make it happen…
Core Teaching Strategy
- Since it’s inception over a decade ago, YouTube has revolutionized the delivery of videos from entertainment to education. If you have a question or want to know how to do something, a search on YouTube would probably throw up several videos, tutorials and lectures to teach you everything you need to know. With the evolution of video-delivery technology and compression, a basic connection to the internet has made video-based learning a reality to tap into.
Storytelling is an ancient art used in most, if not all, cultures and societies. As a teaching aid, stories that capture valuable workplace experiences and anecdotes are powerful. They encourage learners to think and reflect on facts, concepts and behaviors in ways they have never thought of them before. They gently inspire and persuade learners to give up inappropriate behaviors for appropriate ones.
A combination of bite-sized storytelling, dramatized as ‘episodes’ and delivered in a video format, appeals to the ‘TV-watching’ habits in learners. Using familiar styles seen in prime-time television drama, the stories have a protagonist (or set of protagonists) in a plot that raises certain behavioral conflicts.
The process is immersive. Learners engage with the story and at a critical inflection decide the path forward for the protagonist.
The outcome of the learner’s decision is revealed through the subsequent dramatization. It does not end there; learners are also required to view the alternative path that was not selected.
When learners see the connection between behaviors and outcomes, they are a lot more willing to embrace the desired behavioral change and retain it over time. Dramatized episodes are followed up with interactions, quizzes, feedback and summaries covering the perspectives of experts and/or practitioners.
Supporting Teaching Strategies
Training delivered using design elements learners can relate to makes the subject matter relevant, interesting, and easily digestible.
- Regulatory legalese, concepts, and takeaways are delivered via “Out in the World” dramatizations in news reporting and/or ‘participatory journalism-based’ interview formats.
- Frequently Asked Questions (FAQs) are delivered via “Viewer Mailbag” Q&A or “Twitter Hashtag” Q&A.
- “News Ticker” formats are implemented in the course to emphasize new or critical concepts.
- Confidence-building measures (quizzes and check your understanding exercises) are delivered via gamified challenges complete with scoring. Game-design principles excite, engage and motivate learners, award learners, and help achieve the program’s communication objectives. There is a celebration of success throughout the program, not just at the end.
Learners have different learning styles. A successful program requires attention to structure, relevance to the target audience, context, and activities to engage and apply the information.
The Traliant learning experience includes a balanced set of instructional techniques that cater to visual learners, auditory learners, and tactile learners. Traliant programs equip learners with the ability to interpret and apply the ‘spirit of the law’; i.e. spot occurrences of non-compliance in real-life situations and mitigate risks by altering behavior.
1. Visual learners learn by reading text or viewing images.
2. Auditory learners learn by hearing and listening.
3. Tactile learners learn by activity (doing).
This insight is authored by Anil D’Souza, VP, Learning. Let Traliant transform your compliance training from boring to brilliant.