Sr. Client Services Representative -eLearning

Job Summary

We’re looking for a technically-adept, Sr. Client Services Representative for our eLearning products. This individual will work with the VP of Products to support our current and future customers, via telephone, email, web chat and other social media channels, while providing the best possible customer experience in every interaction. This position requires eLearning development skills coupled with client services skills This is a multi-faceted job that encompasses client implementations, customizations, support and testing functions. Since our recent coverage in the Wall Street Journal and an NPR interview, the demand for our training has soared and we have an immediate need to fill this position. You will work with a broad array of household-name organizations like the US Congress, Hilton Hotels, Amway, and Momofuku.

Key Responsibilities

  • Work with new customers to customize and configure courses and manage rollout using Traliant’s Learning Management System (LMS).
  • Provides ongoing support to customers and resolve technical issues.
  • Use eLearning tools such as Articulate, Camtasia, and PowerPoint to create interactive, SCORM compliant web-based training deliverables.
  • Consult with customers to help determine the most effective rollout strategies.
  • Document processes and create templates for common issues.
  • Edit and synchronize both audio and video for eLearning courses.
  • Perform quality assurance checks on training courses that have been developed.
  • Document suggestions for improving Traliant’s product offerings, based on customer suggestions.

Preferred Skills and Experience

  • Solid verbal and written communication skills.
  • Technologically savvy, including a minimum of intermediate skills in Microsoft Office (Word, Excel, and Outlook).
  • Strong experience with Articulate Storyline is a must.
  • 2+ years of experience in a customer support role.
  • Bachelor’s degree or equivalent experience.
  • Previous experience in a SaaS (“software as a service”) environment.
  • Previous experience with technical support ticketing systems.
  • Previous experience with Moodle would be a plus.

Location

Job will be in the NJ (Parsippany/Morristown) area. Will consider remote, home-based candidates.

About Traliant

Traliant is a compliance training company that develops broadcast-quality, highly-customizable training for HR professionals. Our primary courses are, Preventing Discrimination and Harassment, which helps organizations comply with federal and state anti-discrimination laws, and Code of Conduct, which is tailored to each client’s specific requirements. With the attention these issue have gotten in the media, and our unique approach to addressing harassment and discrimination, our company has exploded acquiring over 500 customers in less than 2 years.

Contact

careers@traliant.com