Support

Technical Support Availability

  • Telephone support: 9:00 A.M. to 8:00 P.M. EST Monday – Friday
    Calls received out of office hours will be forwarded to a voice mail system.
    Best efforts will be made to answer / action the call for high priority issues).
    Otherwise calls will be addressed until the next business day.
    Please use: (929) 266-7591 Option 2
  • Email support: Monitored 9:00 A.M. to 8:00 P.M. EST Monday – Friday
    Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day
    Please use: Support@traliant.com

Response Time Criteria

In support of services outlined in this Agreement, Traliant will respond to service related incidents and/or requests submitted by the Customer within the following time frames:

  • Within 2 hours (during business hours) for issues received via Telephone
  • Within 8 hours for issues received via Email.

Supported Hardware and Software:

Traliant supports the following environments.

  • Windows 7
  • Windows 8 and 8.1
  • Windows 10
  • Mac OS 9,10
  • Flash Player version 18 or higher

Browser

Please use the most up to date version of the browser of your choice (e.g. Internet Explorer, Edge, Mozilla Firefox, Google Chrome, Safari). We test the latest 2 releases of each browser.

Transactional IPs

Please whitelist the following IP addresses:

  • LMS.Traliant.com  35.160.32.112
  • Transactional Email IP: 52.32.92.232
  • Traliant.com 52.32.190.214