The Role of Usability and Support in Compliance Training   

Even the best training content won’t be effective if the platform is frustrating, or support is hard to reach. In many cases, the experience of accessing and managing the training is just as important as the content itself. Constant technical issues or delayed responses can undermine even the most well-designed programs, adding extra stress for HR teams and confusion for employees.  

“I used to constantly receive emails about technical difficulties,” explained Jessie Cannon, OD Project Coordination, People and Culture at Columbia Hospitality. 

Trying to make it work 

When learning management systems are hard to use, HR teams often spend more time managing the platform — or playing tech support — than actually delivering training. They dig through help docs, patch together workarounds, and troubleshoot issues that just keep piling up. The training itself might be fine, but assigning it, tracking it, and reporting on it can feel like a second job. And when support from the vendor is slow or unresponsive, it only adds to the frustration. What should be a helpful tool ends up creating more stress than support. 

Compliance that’s easy to manage 

When a learning platform is easy to use, and support is readily available, compliance training becomes simpler to manage and easier for employees to complete. 

The Traliant Learning Center is designed to be intuitive for all users, with simple tools for assigning courses, tracking progress and generating reports. And behind the platform, our customer support team is always there to help — from implementation to day-to-day support — with fast, knowledgeable responses and hands-on guidance. 

Caroline Brown, Senior Manager of Learning, Talent, and Culture at Sigma Defense summed it up: 

“The backend is so easy to use. I can add or update content and easily remove or add users. And when it comes to tracking for things that are required, it’s easy enough to go in and determine the level of compliance required for a specific manager or team.” 

When the technology works and support is there when you need it, training stops being a burden and starts being a whole lot easier. 

The impact of a better experience 

Technology and support play a big role in how training is delivered and how it’s received. When platforms are easy to use and support is reliable, managing training becomes a whole lot simpler. 

Read our latest whitepaper, Keeping Up with Compliance, to gain insights on how HR l teams are improving the compliance training experience — from platform usability and support to engagement, customization and more