De-escalation Training for Hospitality
Give your hospitality employees the skills to navigate tense situations and maintain a respectful environment for guests and staff.
Course description
Hospitality workers may encounter challenging guest interactions where staying calm and composed can make all the difference. In these moments, de-escalation is a vital skill that helps protect people and upholds service quality.
Traliant’s De-escalation for Hospitality training is a 10-minute course developed specifically for hospitality employees. It provides realistic scenarios and user-friendly strategies to help staff recognize signs of tension, communicate with empathy, set clear boundaries and resolve conflicts with professionalism and care. This course helps reduce stress, prevent incidents and foster a safe, welcoming environment for everyone – from staff to guests.
Available in additional versions for Retail, Industrial and Manufacturing and Office environments, each tailored to their own unique challenges.
ONLINE TRAINING
De-escalation Training for Hospitality
De-escalation training covers these topics and more:
- Why de-escalation matters in hospitality settings
- How to defuse tense situations
- Spotting early warning signs of escalation
- Communicating clear verbal and physical boundaries
- Problem-solving strategies and redirecting focus
- What to do when de-escalation efforts don’t succeed
THE TRALIANT DIFFERENCE
Compliance you trust.
Training and solutions you love.
Legal expertise
Our in-house legal team is at the heart of our course development, writing content and ensuring compliance. As laws change, they provide real-time updates so you can trust your training is accurate and up to date.
Brilliant training
Each year we release brand-new, cinematic, Netflix-style courses with fresh stories, interactive scenarios, and industry-specific nuance. The result? A lasting impact on your culture and an experience employees will love.
Innovative solutions
With TikTok-style micro reels, advanced AI translations, phishing simulations, policy and handbook services, and analytics in one scalable platform, we make compliance simple and engaging now and into the future.
Valued partnership
Our main focus? It’s all about making your job easier. We do that with unmatched responsiveness and seamless deployment, dedicated to driving your success.
KEY FEATURES
Why you'll love our training
It’s time to embrace a new era of online training with a valued partner who will ensure seamless implementation, a truly enjoyable learning experience, and courses with continuous compliance you can trust.
Compliance expertise
Traliant's in-house legal expertise ensures training is accurate and kept up-to-date with any regulatory changes.
Accessible to users with disabilities
Traliant provides an inclusive experience for all users, including those with disabilities, by going beyond Section 508-C standards and offering WCAG 2.1/2.2 AA.
Story-based learning
Our story-based approach blends leading instructional design with Hollywood talent to produce engaging, interactive and nuanced training.
Course Administration
Traliant makes it simple to roll out training to your workplace and provide technical support directly to your employees at no additional cost.
Course customizations
Tailor courses to include your logo, relevant policies, workplace images, and more. Traliant can even customize the course with scenarios that take place in your own workplace environment.
Translations
Training is available in English, Spanish and is supported in over 100 languages.
COMPLIANCE EXPERTISE
Your partner in training compliance
Uniquely qualified in-house compliance team
Our exceptional in-house Compliance Advisory Team is led by Michael Johnson, Chief Strategy Officer and former U.S. Department of Justice attorney who has provided training and guidance to organizations like the Equal Employment Opportunity Commission, Google, the United Nations, and the World Bank.
Keeping you compliant, effortlessly
Keeping up with the complex web of employment laws — especially if your workforce spans multiple states — can be tricky. That’s why we offer a streamlined training solution that ensures you stay compliant with federal, state, and local regulations, so you can focus on what matters most: your team.
Simplifying your policies and handbooks
Crafting an employee handbook that meets legal standards can be daunting. Let us ease the burden. We help you navigate regulatory changes to ensure your policies and handbooks not only comply with the law but also reflect industry best practices.
What to consider when choosing the most effective de-escalation for hospitality training
