December 6, 2022
Hospitality Technology – In this byline article, Maggie Smith, Traliant’s Vice President of Human Resources, highlights ways hospitality organizations can create a work culture that fosters psychological safety and trust to counter the Great Resignation, attract top talent and keep current employees engaged and productive.
Here’s an excerpt:
A psychologically safe workplace can have long-term benefits to hotel and restaurant operators, reducing employee turnover, boosting team performance and advancing diversity, equity and inclusion (DEI) initiatives. When team members feel psychologically safe and comfortable bringing their whole selves to work, they are empowered to come up with creative solutions to problems, find new ways to collaborate and communicate with managers and coworkers – all qualities that can also improve customer service and help ensure positive guest experiences.