Workplace Violence Prevention for Retail
Prioritize the safety of your employees and customers in New York and other states.
Train for real retail risks before they escalate
Retail workers face higher rates of workplace violence than most industries, making it critical to prepare employees for situations that can escalate quickly.
Physical assaults in retail have increased more than 20% year over year, leaving 1 in 3 retail workers feeling unsafe at work.
Workplace Violence Prevention and Active Shooter Preparedness for Retail training equips employees and managers to recognize warning signs, de-escalate situations, and respond quickly to workplace violence involving customers or coworkers.
This 25-minute training aligns with New York’s Retail Worker Safety Act (Labor Law Section 27-e) when combined with your organization’s site-specific emergency procedures and can be used by retail employers nationwide (except California).
ONLINE TRAINING
Workplace Violence Prevention and Active Shooter Preparedness for Retail
Through TV-style scenarios and decision-based learning, employees practice how to act in real situations, not just follow policy. The course covers reporting procedures, de-escalation techniques, emergency response, and how to use alarms and panic buttons. Learners also complete active shooter exercises, including run, hide, or fight decisions.
Employees learn how to:
- Recognize workplace violence risks and warning signs
- Respond to escalating situations and emergencies
- Apply de-escalation techniques in real interactions
- Report concerns and incidents appropriately
- Use security alarms, panic buttons, and emergency systems
- Navigate active shooter scenarios, including run, hide, or fight
- Understand supervisors’ roles in prevention and response
- Follow workplace violence prevention policies
What to consider when choosing the most effective Retail Workplace Violence Prevention Training
Workplace violence in retail encompasses any act or threat of violence, harassment, intimidation, or aggression occurring in a retail environment, involving customers, coworkers, or others.
Retail employees face a significantly higher risk of violence than many other professions. According to the Bureau of Justice Statistics, retail workers account for approximately 13% of all workplace violence incidents and a substantial 27% of all workplace homicides, highlighting the critical need for comprehensive training.
This training empowers employees to identify potential threats, de-escalate conflicts, respond effectively to emergencies, and cultivate a safer work environment, ultimately protecting employees, mitigating legal liabilities, and boosting overall workplace morale and productivity. These principles apply broadly across the retail industry.
- Increased aggression: Yelling, threats, or physical intimidation.
- Verbal abuse: Name-calling, insults, or derogatory comments.
- Harassing or threatening behavior: Staring, following, or making unwelcome advances.
- Stalking or intimidation: Repeated unwanted contact or attention.
- Changes in demeanor: A customer or coworker exhibiting unusually erratic or aggressive behavior.
- Past incidents: Awareness of previous violent incidents involving the individual.
The New York law mandates training that covers:
- Self-protection methods.
- De-escalation tactics.
- Active shooter drills.
- Emergency procedures.
- Use of security alarms and panic buttons.
- Supervisor responsibilities.
- Site-specific emergency exits and meeting places.
The deadline for implementing the policy and providing initial training in New York is June 2, 2025.
- Workplace Violence Prevention and Active Shooter Preparedness for Retail (this course): Addresses the specific risks and challenges of the retail environment.
- Workplace Violence Prevention for California: Designed to meet California's specific legal requirements.
- Workplace Violence Prevention (general): Provides comprehensive training for all other states, excluding California and New York.
- Workplace Violence Prevention for Healthcare: This course complies with California’s workplace violence regulation for healthcare (8 CCR 3342) and meets healthcare workplace violence prevention training requirements that apply to certain healthcare employers in Arizona, California, Louisiana, Minnesota, and Texas.
KEY FEATURES
Why you'll love our training
It’s time to embrace a new era of online training with a valued partner who will ensure seamless implementation, a truly enjoyable learning experience, and courses with continuous compliance you can trust.
Compliance expertise
Traliant's in-hour legal expertise ensures training is accurate and kept up-to-date with any regulatory changes.
Accessible to users with disabilities
Traliant provides an inclusive experience for all users, including those with disabilities, by going beyond Section 508-C standards and offering WCAG 2.1/2.2 AA.
Story-based learning
Our story-based approach blends leading instructional design with Hollywood talent to produce engaging, interactive and nuanced training.
Course administration
Traliant makes it simple to roll out training to your workplace and provide technical support directly to your employees at no additional cost.
Course customizations
Tailor courses to include your logo, relevant policies, workplace images, and more. Traliant can even customize the course with scenarios that take place in your own workplace environment.
Translations
Training is available in English, Spanish and is supported in over 100 languages.
COMPLIANCE EXPERTISE
Your partner in training compliance
Uniquely qualified in-house compliance team
Our exceptional in-house Compliance Advisory Team is led by Michael Johnson, Chief Strategy Officer and former U.S. Department of Justice attorney who has provided training and guidance to organizations like the Equal Employment Opportunity Commission, Google, the United Nations, and the World Bank.
Keeping you compliant, effortlessly
Keeping up with the complex web of employment laws — especially if your workforce spans multiple states — can be tricky. That’s why we offer a streamlined training solution that ensures you stay compliant with federal, state, and local regulations, so you can focus on what matters most: your team.
Simplifying your policies and handbooks
Crafting an employee handbook that meets legal standards can be daunting. Let us ease the burden. We help you navigate regulatory changes to ensure your policies and handbooks not only comply with the law but also reflect industry best practices.
THE TRALIANT DIFFERENCE
Compliance you trust.
Training and solutions you love.
Legal expertise
Our in-house legal team is at the heart of our course development, writing content and ensuring compliance. As laws change, they provide real-time updates so you can trust your training is accurate and up to date.
Brilliant training
Each year we release brand-new, cinematic, Netflix-style courses with fresh stories, interactive scenarios, and industry-specific nuance. The result? A lasting impact on your culture and an experience employees will love.
Innovative solutions
With TikTok-style micro reels, advanced AI translations, phishing simulations, policy and handbook services, and analytics in one scalable platform, we make compliance simple and engaging now and into the future.
Valued partnership
Our main focus? It’s all about making your job easier. We do that with unmatched responsiveness and seamless deployment, dedicated to driving your success.
